http://vesternet.zendesk.com/entries/20462091-where-do-you-ship-to

• Customer feedback
• Our recent growth

With thanks to all our happy customers, Vesternet is evolving really fast and as such we’ve had to implement new operational changes to manage the increase in orders, support & everything in between.  Some of the following may be things you would expect as standard from an eCommerce store, and some aren’t.  The latter being things that probably should have been done different earlier, but only which you notice once the growth happens.  So its good news all round – the technologies we offer are becoming really big and we now have much more slick operational processes in place to get your orders to you in as shorter time as possible for the cheapest prices.  So, here goes:

Better warehousing – over the past 6 weeks our current warehouse was at full stretch to cope with increased orders, but we now have two new ones setup.  One in UK and one in mainland Europe (our sales are now split that way 50:50), so we can get orders processed and delivered to anywhere in Europe in extra fast time.  We apologise if any of you have been disrupted by this move over the past few weeks, but we’re now alot more efficient moving forward.

Delivery countries published – see a full list of where we now deliver to Here.

Dynamic menu – seems simple, but we didn’t need them before.  Now we have a growing amount of categories and products, you can now get to them in one click by just hovering your mouse over Z-Wave, LightwaveRF or ZigBee from the top of the site.

Shipping confirmations – again this is something we should have done earlier, but now its here.  We originally though it fine that users could login to their Vesternet account to see shipping updates, but from now you’ll receive an email confirmation when orders are shipped or part-shipped.  Read more about this here, and about order statuses here.

Live stock levels – on each product page it now shows if the item is in stock or a lead time, so you know before ordering.

Faster shipping options – you’ll now be offered two delivery options at checkout:  FREE (4-7 days), or £6.95 Express (1-3 days)

Premium Technical Support – we now offer two levels of tech support:  self help which is free to everyone (we have a huge amount of resources & community available).  Or premium priced at £9 per month, and this gives you one-to-one support with our technical team.  More here.

Twitter product updates – follow us to keep abreast of all the latest news Here

Facebook discussions – To ask us anything you need to know before ordering simply Like us and then join the discussion

Reviews – please read through some of our excellent reviews at Trustpilot

Thanks for reading and supporting us through this exciting time, we welcome any other feedback or improvements we can make to help your experience with us.  Please tell us Here.

“Vitrum is a family of patented design products designed to control every function in the home. Each product in the Vitrum range is sculpted in glass and light. It is the result of a revolutionary design concept that focuses on simplicity of use and attractive styling, one that offers complete freedom in terms of colour coordination as well as the pure pleasure of touching a material as precious as glass.”

First come first served, literally less than 20 available – so order very fast as the next batch is likely to be mid/end Feb.

Order Here.    

Well its back in stock from today, priced at £29.50 and can be ordered Here (remember to choose correct version before adding to cart).    

“The Aeon Labs Smart Energy Motor Control is a Z-Wave blind control device specifically used to enable Z- Wave command and control (up/down) for existing in-wall blind and motor controls. It can also report immediate wattage consumption or kWh energy usage over a period of time. The wireless module is powered from the mains supply and is a three-wire design which requires a neutral connection. In the event of power failure, non-volatile memory retains all programmed information relating to the units operating status.”

Order Here

“Vera Lite is designed to save energy, increase home & small business security and enhance home theater experience. To give you a more affordable Z-Wave home controller, Wifi has been removed from Vera Lite, making it perfect if you already have a Wifi router installed.”

This first batch will sell out before they even arrive at our warehouse, so we are taking actual orders now, meaning only a completed website order will reserve your unit.

There’s less than 20 available so order fast to avoid disappointment, as we don’t know when the next batch is available once these sell out.

Order Here

These cover many new markets and if the ZigBee Alliance succeed in even half of those, then the technology should be bigger than Bluetooth & Wifi combined.

Its a long time coming (we’ve been watching ZigBee since 2002), but its clear that very solid foundations are being built to ensure success.

Read more here

Read Here for details of how each compare.  In summary, Vera 3 is the same as Vera 2 but with more powerful hardware.

So until Vera 3 arrives in mass volume (est. Feb 2012), we’ve decided to bridge the gap…  From today, all Vera 2 orders will come with the new UI5 MiOS user interface pre-installed.  The result is you’ll receive the same Vera 3 experience for almost £100 less.

That’s because we’ve also discounted the last remaining Vera 2 stock to the UK’s lowest price of £155.

This is value added service we’ve decided to offer in-house for Vesternet customers, and applies to new orders only.

Here’s a snapshot of UI5 using a simple switch and a switch with metering. The dashboard looks much better and there are tabs for switches, heating, etc. The whole inclusion process is more logical now with UI5.

Very limited stock available, please order Here.